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Shipping Policy – Moe Jewelry
At Moe Jewelry, we are committed to delivering your order safely and efficiently.
Shipping Origin
All orders are processed and shipped from our warehouse in Vietnam.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Please note that processing times may be extended during peak periods or holidays.
Shipping Time
Estimated delivery time: 10–15 business days (depending on destination).
Delivery times may vary due to customs clearance, carrier delays, or other external factors beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
Tracking Orders
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 2–5 days for tracking information to update.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Incorrect Address
Please ensure that your shipping address is correct before completing your purchase.
Moe Jewelry is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your order is significantly delayed or lost in transit, please contact us and we will assist you in resolving the issue.
Contact Information
If you have any questions about shipping, please contact us:
Email: moejewelryau@gmail.com
Phone: +61 7 3102 4587
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (AEST)
Saturday: 10:00 AM – 4:00 PM (AEST)
Sunday: Closed
Address
Scarborough Street, Southport QLD 4215, Australia